MOTORAMA
Car in Rustenburg

Fingraan Motors CC believes that the fair treatment of customers is essential to the success of its business. Customers are our most valuable asset and are a key stakeholder in the business, both directly and because of the influence the quality of the customer experience has on the businesses' relationships with other crucial stakeholders. We are fully committed to providing the highest standards of customer-centric financial services and our aim is to ensure we deliver a user-friendly, robust, reliable and cost-effective service. Treating Customers Fairly principles (TCF) are applied across all business sectors in the course of our general business activities. Our treating customers fairly (TCF) policy is centred around the guidance provided by the Financial Services Board (FSB) to ensure we consistently deliver fair outcomes to our customers and take responsibility for the business and staff (at all levels) providing an enhanced service quality to customers, based on a culture of openness and transparency. TRUST Consumers can be confident that they are dealing with a motor dealership where the fair treatment of customers is central to our culture. RIGHT PRODUCT Products and services marketed and sold are carefully selected to meet the needs of identified consumer groups and are targeted accordingly. INFORMED Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale. ADDRESS NEEDS Where consumers receive advice, the advice is suitable and takes account of their circumstances. MEET EXPECTATIONS Consumers are proved with products that perform as they have been led to expect., the service is of an acceptable standard.